TERMS + CONDITIONS
By placing your order, you are deemed to have understood,
consented & agreed to the following terms & conditions.
ALLERGY DISCLAIMER
All our Platters + Desserts are prepared in a council - registered kitchen in accordance with the Australian and New Zealand Food Standards Code.
​
While we do offer allergen friendly options, we are not a allergen free kitchen and we are unable to guarantee that our platters + desserts are completely free of allergens, we highly recommend taking this into consideration when placing your order with us.
​
Please note it is the customers responsibility to inform us
of any dietary requirements and/or of any food allergies/intolerances well in advance.
​
We also reserve the right to cancel any orders if we feel like we cannot accommodate.
DIETARY REQUIREMENTS
All things party co currently offers:
​
Platters options include - Nut Free, Vegetarian, Vegan. Gluten Free, Dairy Free + Pregnancy Friendly
​
Desserts options include - Nut Free + Lactose Free
​
Please get in touch if you have a query about
any specific dietary requirements and we can try to accommodate.
​
Please note that our platters + desserts are not prepared in an allergen free kitchen. If you, or anyone consuming our products have a severe allergy please be aware that we cannot guarantee our products are completely free of all traces of allergens.
CANCELLATIONS
In the unfortunate event that you need to cancel your order with us. Please contact us directly via email or text.
​
Please keep in mind that many hours go into our platters + desserts. From sourcing only freshest quality ingredients to making all of our products.
​
If you do wish to cancel your booking, we do require a minimum of two (2) weeks notice prior to pickup / delivery date for a full credit / refund.
​
If you wish to cancel your booking within the two (2) weeks prior to your pickup / delivery date, we may be able to give you a “partial” credit / refund. Pending if any supplies have been sourced.
​
- If you cancel your booking within five (5) days of pickup / delivery, no credit / refund will be given as it is to late notice.
BOOKING CHANGES
If you are currently booked in with us and wish to reschedule or downsize your booking, then we will happily take care of this for you with no fee occurring.
Providing two (2) weeks notice is given prior to pickup / delivery date.
​
If you do need to reschedule / downsize your booking within the two (2) week period, we can still do so. However, you may occur a fee, pending what supplies have been sourced.
QUALITY
We pride ourselves on the quality of our product(s) and we only using the highest and freshest quality ingredients.
Each Platter + Desserts are unique, so too are any special requirements, request or concerns surrounding your order.
If you have any issues or you’re unhappy regarding your order, you need to bring it to our attention within 2 hours of pickup / delivery so we can discuss your concerns.
PRICING
Pricing is subject to change without notice.
PAYMENTS
We offer two (2) types of payments.
​
Online payment: We accept most credit/debit cards.
​
Offline payments: Bank Transfer.
You will receive a invoice with bank details once your order has been reviewed. Please note to secure your booking date, full payment must be made within 24 hours of receiving your invoice otherwise your booking date forfeited.
If you are not in a position to make the full payment within 24 hours, please contact us via email or text and we will happily see what we can do.
VARIATIONS FROM PHOTOS
We do our best to make sure our platters + desserts look like photos advertised. However, product(s) may not be an exact duplicate of the platters + desserts in photo(s).
​
All platters + desserts are subject to change ingredients / toppers without notice in the event that original items cannot be sourced and will be substituted with of equal value.
​
Please note, we pride ourselves in using only the freshest quality ingredients in all our Platters + Desserts. So some of our products can differ in photos due to availability, seasonal stock & customer requests.
CARE + HANDLING
All our platters + desserts should not travel on the seat of the car at any time. They should be placed on a hard, flat surface. Like the floor of the car or in the boot.
​
If for any reason platters + desserts have been damaged once it has left our care / premises, then we take no responsibility.
​
You or any person collecting our platters + desserts are liable for any damage, accidents or misplacement / mishap that might occur once it has been picked / delivered from us.
We will not be liable for any damage thereafter.
​
However, if any damage was to occur. We would happily assist you in trying to fix the problem, pending you can bring the product back to us. Please note a fee might be applied pending the damage.
STORAGE + CONSUMPTION
All our platters + desserts are required to be refrigerated, until ready to be consumed.
We recommend all platters be consumed within four (4) hours of serving if coming straight out of the fridge. OR if serving immediately upon delivery please consume all food within three (3) hours.
Any food remaining after recommend time frame should be disposed of or eaten at own risk.
Our desserts can be out at room temperature for display, but for no longer than four (4) hours on cooler days or no more than one (1) hour on hot days.
Any remaining desserts can keep for up to three (3) days in the fridge, preferably in a airtight container.
PHOTOS + MARKETING
All things party co reserves the right to take and use photographs of any platters + desserts, before, during + after set up.
To use for marketing, advertising + promotional purposes, without any permission needed or compensation to you.
​
However, if any personal photos of our platters + desserts, we will ask your permission prior to using them.
AGREEMENT OF TERMS + CONDITIONS
By placing your order, you are deemed to have understood, consented & agreed to the following terms & conditions.
​
We are grateful for your orders, support + cooperation, we cannot wait to creating some amazing platters + desserts for you!
​
